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Effective Date: September 1st, 2023
This Return Policy outlines the procedures and guidelines for returns and exchanges of products purchased from TotalAdda, a multi-vendor ecommerce website, located at www.totaladda.com ("Website"). By making a purchase on our Website, you agree to adhere to the terms and conditions of this Return Policy.
1. General Return Guidelines:
1.1 Eligibility: Returns are subject to the policies set by individual vendors. Each vendor may have specific return terms, including timeframes and conditions. It is your responsibility to review the return policy provided by the vendor before making a purchase.
1.2 Original Condition: Returned items must be in their original condition, unused, and in the same packaging as received. Any tags, labels, or accessories should be intact.
2. Vendor-Specific Return Policies:
2.1 Vendor Discretion: Each vendor on TotalAdda has the discretion to set their own return policy. This may include factors such as return timeframe, eligibility for returns, and any associated restocking fees.
2.2 Return Timeframe: Vendors may specify a time limit within which returns must be initiated after the product is received. This timeframe varies based on the vendor.
2.3 Return Process: To initiate a return, please follow the instructions provided by the vendor in their return policy. This may involve contacting the vendor directly or using the return functionality on our Website.
3. Defective or Damaged Items:
3.1 Inspection Upon Receipt: Please inspect your order upon delivery. If you receive a defective or damaged item, you must report it to the vendor within the specified timeframe mentioned in their return policy.
3.2 Vendor Resolution: The vendor will guide you through the process of returning or exchanging defective or damaged items. This may involve providing images of the item and the packaging.
4. Non-Returnable Items:
Certain items may be non-returnable due to their nature. These items are typically indicated by the vendor and may include personalized or custom-made products, perishable goods, and intimate apparel.
5. Exchange and Refunds:
5.1 Exchange: Some vendors may offer exchanges for eligible items. Exchange options may depend on the availability of the desired item.
5.2 Refunds: If a vendor approves a refund, it will typically be issued using the same payment method used for the original purchase. Refund processing times may vary based on the vendor's policies and your payment provider.
6. Contacting Vendors:
For all return inquiries, please contact the vendor directly using the contact information provided in their return policy. TotalAdda is not responsible for the return process or the resolution of return-related issues.
7. Changes to Return Policy:
TotalAdda reserves the right to update or modify this Return Policy at any time. Any changes will be posted on the Website.
8. Contact Us:
If you have questions or concerns about this Return Policy, please contact us at firstname.lastname@example.org.
By making a purchase on our Website, you acknowledge and agree to the terms outlined in this Return Policy.
Last updated: September 1st, 2023.